A Metric Model for Intranet Portal Business Requirements

Abstract

This research provides the first theoretical model the Intranet Efficiency and Effectiveness Model (IEEM) for the Family of measures approach to measure Web activity as well as a holistic framework and multi-disciplinary quality paradigm approach not previously derived in viewing and measuring intranet contributions in the context of a corporation's overall critical business requirements. This is accomplished by applying a balanced baseline set of metrics and conversion rations linked to business processes as they relate to knowledge workers, IT managers and business decision makers seeking to increase value. It also outlines who should conduct these measurements and how in the form of a business intelligence team and provides a means in which to calculate return on intranet metrics investment (ROIMI) with a common unit of analysis for both aggregate and sub-corporate levels through forms of the Knowledge Value Added (KVA) and Activity Based Costing (ABC) methodologies.

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Document Details

Document Type
Technical Report
Publication Date
Dec 01, 2003
Accession Number
ADA420583

Entities

People

  • Grant A. Jacoby

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Biomedical
  • Cyber
  • Human Systems
  • Weapons Technologies

DTIC Thesaurus Topics

  • Business Administration
  • Business Intelligence
  • Commerce
  • Computer Programming
  • Electronic Commerce
  • Electronic Mail
  • Information Processing
  • Information Science
  • Information Systems
  • Internet
  • Investments
  • Management Personnel
  • Network Protocols
  • Network Science
  • Software Design
  • Software Development
  • User Interface Engineering

Readers

  • Database Systems and Applications
  • Logistics and Supply Chain Management.
  • Organizational Process Management (OPM).