A Forecast of Competencies Required for Management of Multiple Site Healthcare Services: A Delphi Study of Managers in a Veterans Health Administration Integrated System
Abstract
Management, both at mid-level and top-level, is interested in discovering the factors that might improve the likelihood of effective multisite management. This research provides a scientifically derived and prioritized list of important competencies for success as a manager of multisite healthcare services. The subjects of this study are 61 managers of services in an integrated Veterans Health Administration healthcare system. These managers responded, to two separate rounds of questionnaires using the Delphi method. The first round resulted in 45 respondents who supplied a total of 216 competency phrases and 528 SKA phrases. Listed in order of frequency of competency phrase within each group, these domains were: management communication, interpersonal effectiveness, leadership, professional competence resource management, personal qualities, personal mastery, and systems thinking. A total of 36 subdomains were grouped and named by an expert panel. The second Delphi iteration included a structured questionnaire that consolidated the SKAs down to 230 and enabled each to be rated using a seven-point relative importance scale. According to the results of this iteration, the most important SKAs for successful multisite management of services are based on individual attributes at the interpersonal level while attributes in the area of technical competence were less important.
Document Details
- Document Type
- Technical Report
- Publication Date
- Jun 21, 2001
- Accession Number
- ADA420628
Entities
People
- Andrew M. Welch
Organizations
- Central Texas Veterans Health Care System