A Comprehensive Study of the Incentive Award Program at General Leonard Wood Army Community Hospital

Abstract

General Leonard Wood Army Community Hospital's (GLWACH) Partnership Forum, a collection of supervisors, employees, and union representatives, feel the current incentive award program is a major source of worker discontent. Therefore, they commissioned this study to evaluate the present incentive award program based on fairness and effectiveness and to explore methods of reshaping the program into one that both rewards appropriate behavior and motivates employees. The study is broken into three phases. In Phase I, a retrospective study looked at the current incentive award program to determine if awards distribution is equitable. The null hypothesis, awards distributions at GLWACH are equitable based on the variables of grade, gender, and division, is accepted at a a = .05 level of significance. Phase 2 consisted of conducting a comparison based on survey results, between post and hospital employees in reference to incentive award programs. Mirroring the earlier results, 80% of hospital respondents believed that employees should receive monetary awards for doing their job well and 70% agreed that monetary awards should be tied to cost savings and/or improved organizational performance. Although there seems to be consensus on making award dollars available, how employees feel this money should be distributed is not so apparent and may be adding to managements uncertainty about the awards process. Finally, Phase 3 utilized a case study approach to analyze both the anecdotal and empirical evidence in current literature. Survey results and comments made on the survey, suggest that perception and expectation are playing a role in the general disillusionment with GLWACH's incentive award program. Therefore, recommendations are tailored to enhance employee perception and expectation, related to the program.

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Document Details

Document Type
Technical Report
Publication Date
Aug 08, 2001
Accession Number
ADA421098

Entities

People

  • Michael L. Cox

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Case Studies
  • Civilian Personnel
  • Communities
  • Department Of Defense
  • Employment
  • Hospitals
  • Human Behavior
  • Human Resources
  • Literature
  • Literature Surveys
  • Management Personnel
  • Motivation
  • Organizational Structure
  • Perception
  • Performance Appraisals
  • Personnel Management
  • Supervisors

Readers

  • Facility/Structural Engineering.
  • Government Contracting/Procurement.
  • Organizational Psychology.