Optimizing the Internal Medicine Clinic at Evans Army Community Hospital

Abstract

Although the Department of Defense (DoD) has established access to care standards for military health care organizations and their treatment facilities, many facilities may face challenges in meeting these standards. In fiscal year (FY) 2002, the Internal Medicine (IM) clinic at Evans Army Community Hospital, Fort Carson, Colorado, failed to meet access to care standards for routine appointments, and was only marginally successful in meeting standards for urgent appointments. Because of the inextricable link with optimization and access to care, this study is an initiative that utilizes business operational analysis in an effort to optimize operations and maximize access to care to the beneficiaries enrolled in the Internal Medicine clinic. The results of this study suggest that by reorganizing primary care managers (PCMs) empanelment, reassessing the full time equivalent (FTE) for each PCM, improving the provider to support staff ratios, and improving providers template management, access to care will be substantially improved for enrolled beneficiaries.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Jan 01, 2003
Accession Number
ADA421177

Entities

People

  • Jose A. Bonilla

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Commerce
  • Computer Programming
  • Department Of Defense
  • Employment
  • Governments
  • Health Care
  • Health Services
  • Hospitals
  • Internal Medicine
  • Linear Programming
  • Medical Personnel
  • Medical Specialties
  • Military Medicine
  • Optimization
  • Physicians
  • Standards
  • Therapy

Fields of Study

  • Medicine

Readers

  • Defense Acquisition Program Management
  • Mental Health of Military Veterans with Posttraumatic Stress Disorder (PTSD): Risk Factors, Prevalence, Symptoms, and Treatment.
  • Wetland-Land-Environmental Management.