Results of a Pilot Customer Satisfaction Survey of Corps of Engineers Recreation Visitors

Abstract

This paper presents results of a pilot national satisfaction survey of visitors to Corps-managed recreation areas. The survey was based on a sampling protocol capable of producing a national estimate of customer satisfaction and on standardized data collection methods ensuring consistency across recreation areas and projects. The survey data were used to 1) produce a national estimate of customer satisfaction, 2) provide preliminary data for benchmarking Corps-managed recreation areas, and 3) evaluate the suitability of the survey protocol for monitoring visitor satisfaction in the Corps' Recreation Business Area.

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 2003
Accession Number
ADA422108

Entities

People

  • Richard L. Kasul
  • Sam F. Franco
  • Wen-huel Chang

Organizations

  • Engineer Research and Development Center

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Army
  • Army Corps Of Engineers
  • Commerce
  • Data Analysis
  • Electronic Mail
  • Engineers
  • Governments
  • Instructions
  • Monitoring
  • National Parks
  • Natural Resources
  • New England
  • Probability
  • Recreation
  • Resource Management
  • Sampling
  • Water Resources

Readers

  • Coastal and Marine Engineering/Sediment Transport/Hydraulic Engineering
  • Organizational Process Management (OPM).
  • Organizational Psychology.