Exploring Content Management Issues in Air Force On-Line Communities of Practice: A Multiple Case Study Approach

Abstract

The practice of content management attempts regardless of platform to ensure that pertinent information is current, relevant, and presented in a usable manner. The Air Force Communities of Practice (CoPs) are hosted by AFMC/DRW, The purpose of these CoPs is to facilitate and promote an environment of capturing and sharing knowledge among members of a particular field task or common practice. As the host for these CoPs AFMC/DRW desires to increase CoP participation efficiency and effectiveness. Addressing existing or potential content management issues will help do so. This multiple-case study research observed and interviewed managers and members of eight active CoPs busted by AFMC/DRW. This research suggested that the interviewed CoPs currently use no formally documented content management processes. Some CoP members indicated developing formal content management processes and procedures establishing a good taxonomy and better defining roles and responsibilities of content owners may help solve future content management Issues.

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Document Details

Document Type
Technical Report
Publication Date
Mar 23, 2004
Accession Number
ADA423197

Entities

People

  • Jaime A. Rodriguez

Organizations

  • Air Force Institute of Technology

Tags

Communities of Interest

  • Cyber
  • Human Systems
  • Space
  • Weapons Technologies

DTIC Thesaurus Topics

  • Air Force
  • Air Force Research Laboratories
  • Best Practices
  • Business Administration
  • Case Studies
  • Commerce
  • Community Of Practice
  • Electronic Mail
  • Environment
  • Information Systems
  • Knowledge Management
  • Lessons Learned
  • Literature Surveys
  • Management Personnel
  • Organizational Structure
  • Taxonomy
  • Training

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