Evaluating the Impact of Electronic Business Systems: Lessons Learned from Three Cases at the Defense Logistics Agency

Abstract

This article synthesizes our experience evaluating three electronic business (eBusiness) systems in the Defense Logistics Agency. The focus was on actual impact in real life operational sellings. We summarize our experience in terms of lessens learned and make a case that our experience can help ethers do similar evaluation. Lessens learned are grouped into six categories: metrics and data sources, methodology, program logic, adaptive systems, realistic expectations, and dependencies among the previous five.

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Document Details

Document Type
Technical Report
Publication Date
Apr 01, 2004
Accession Number
ADA423543

Entities

People

  • Jonathan A. Morell

Organizations

  • Defense Acquisition University

Tags

Communities of Interest

  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Acquisition
  • Adaptive Systems
  • Commerce
  • Contractors
  • Contracts
  • Corporate Information Management
  • Department Of Defense
  • Electronic Commerce
  • Electronic Mail
  • Governments
  • Human-Machine Interaction
  • Information Systems
  • Lessons Learned
  • Logistics
  • Measurement
  • Military Acquisition
  • Organizational Structure

Fields of Study

  • Computer science

Readers

  • Defense Acquisition Program Management
  • Economics

Technology Areas

  • Microelectronics