Case Study: The Application of ISO 9001:2000 to a Government Organization: A Study of the Benefits, Drawbacks and Effectiveness of ISO 9001:2000 for Navy Undersea Range Programs

Abstract

The Department of Defense has recognized the value of quality management programs for contractors since the establishment of the MIL-Q-9858 program in 1959. However, the application of quality management programs and principles within DoD has been accomplished with many and varied approaches, often Service and organization specific. Policy guidance on the use of quality management within DoD is limited to non-existent. ISO 9001:2000 has been successfully used by industry and is a recognized quality management system for the execution of DoD contracts, principally for production or manufacturing. This case study examines the application of the ISO 9001:2000 standard to a government organization conducting research, development, test, and evaluation for the U.S. Navy and assesses the benefits, drawbacks, and effectiveness of using ISO 9001:2000 within a DoD organization.

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 2004
Accession Number
ADA427157

Entities

People

  • Andrew T. Appleget
  • Larry W. Rothstein
  • Wilfred M. Canto Jr.

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Biomedical
  • Electronic Warfare
  • Human Systems
  • Space
  • Weapons Technologies

DTIC Thesaurus Topics

  • Business Administration
  • Case Studies
  • Commerce
  • Digital Signal Processing
  • Engineers
  • Governments
  • International Organizations
  • Jet Propulsion
  • Management Personnel
  • Military Acquisition
  • National Security
  • Organizational Structure
  • Public Administration
  • Software Development
  • Systems Engineering
  • Test And Evaluation
  • Test Facilities

Readers

  • Defense Technology Research and Development.
  • Software Engineering.
  • Systems Analysis and Design