Innovation and Change Management in Public and Private Organizations: Case Studies and Options for EPA
Abstract
This report summarizes the findings of a study of innovation within six public and private organizations. The study had several purposes: (1) describe and analyze the characteristics of selected innovative organizations, (2) describe and analyze the elements of change management that helped the selected organizations become more innovative; and (3) use the findings from the cases to suggest options for innovation within the U.S. Environmental Protection Agency (EPA). RAND selected three public organizations (Food and Drug Administration, the Veterans Health Administration, and the U.S. Customs Service) and three private organizations (DuPont, Marriott, and Procter and Gamble) that had implemented and sustained innovative practices. Beyond meeting this threshold criterion, these organizations also had operational and structural attributes similar to the multifunctionality and complexity of the EPA. It should be noted that RAND was not asked to study EPA's own innovations or benchmark agency performance against these other organizations. Hence, these case studies are intended to offer insights and possible models for the agency. Virtually, any innovation-related action undertaken by another organization would need to be adapted to meet EPA's own particular circumstances and needs.
Document Details
- Document Type
- Technical Report
- Publication Date
- Apr 01, 2003
- Accession Number
- ADA427380
Entities
People
- Debra Knopman
- Irene Brahmakulam
- Parry Norling
- Richard Rettig
- Susan Resetar
Organizations
- RAND Corporation