Work Centered Support System Design: Using Frames to Reduce Work Complexity

Abstract

We have been developing user interface clients as fully integrated support systems. A Work Centered Support System aids work by using direct and indirect, passive and active methods. An important property of WCSS systems is the use of form representations as passive devices to help reduce work complexity while simultaneously aid users in adaptive problem solving. Based on our experience implementing the design of three WCSSs we have distilled a set of three form-based design principles that help insure a work-centered perspective is expressed in the interface and that aid problem solving. These principles connect problem-solving objects with work domain objects at different levels of abstraction, utilize a first-person work ontology, and organize information selection and layout based on problem relationships. This paper describes the principles and uses illustrations from our designs to indicate how they reduce work complexity.

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Document Details

Document Type
Technical Report
Publication Date
Jan 01, 2002
Accession Number
ADA430172

Entities

People

  • Randall D. Whitaker
  • Robert G. Eggleston

Organizations

  • Air Force Research Laboratory

Tags

Communities of Interest

  • Air Platforms

DTIC Thesaurus Topics

  • Air Force
  • Air Force Research Laboratories
  • Aircrafts
  • Battlespace
  • Cognitive Complexity
  • Cognitive Systems Engineering
  • Computers
  • Graphical User Interface
  • Human Factors Engineering
  • Human-Computer Interaction
  • Information Overload
  • Information Systems
  • Intelligent Automation
  • Ontologies
  • Operating Systems
  • User Interface
  • User Interface Engineering

Fields of Study

  • Computer science

Readers

  • Database Systems and Applications
  • Systems Analysis and Design
  • Team-Based Human-Centered Cognitive Task Decision Making and Information Performance.