Analysis of Patient Cycle Times at the Urgent Care Clinic at Moncrief Army Community Hospital

Abstract

This study evaluated the patient processing system at the Urgent Care Clinic at Moncrief Army Community Hospital, Fort Jackson, SC to assess its timeliness and efficiency. Analysis of patient cycle times at two separate time intervals made it possible to identify the different time periods and assess the patient's access to care. A questionnaire was used to evaluate the effects of changes in this process. Although overall wait and access to care improved (p < .05), no significant improvement in overall satisfaction was found between the two time intervals. Written patient comments indicated a greater concern for personal treatment experienced rather than access time to receive care. This study underscores the difficulties in identifying and meeting patient satisfaction and demand.

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 2004
Accession Number
ADA432681

Entities

People

  • Jose L. Chavez

Tags

DTIC Thesaurus Topics

  • Air Force
  • Analysis Of Variance
  • Contracts
  • Delivery Of Health Care
  • Department Of Defense
  • Health Care
  • Health Care Facilities
  • Health Services
  • Hospitals
  • Management Personnel
  • Medical Personnel
  • Military Medicine
  • Patient Care
  • Physicians
  • Social Sciences
  • Statistical Analysis
  • Therapy

Fields of Study

  • Medicine

Readers

  • Mathematics or Statistics
  • Medical or Health Care Field.