Prospective Work Design for Call Centers - a Practical New Approach

Abstract

We report the CCall project in this paper, which was primarily aimed at developing a webbased tool for evaluating the work conditions in call centers. A practical approach for tool development is described in this paper.

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 2004
Accession Number
ADA437986

Entities

People

  • Andreas Genz
  • Ralf Schweer
  • Udo Flowerday

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Communities of Interest

  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Abstracts
  • Availability
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  • Commerce
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  • Data Analysis
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  • Information Operations
  • Internet
  • Organizational Structure
  • Scientific Research
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Fields of Study

  • Engineering

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