User-Driven Quality Certification of Workplace Software, the UsersAward Experience

Abstract

This paper summarizes activities and results from the quality assessment project ITQ, "Quality certification of IT support at work", which was performed by Swedish researchers in close co-operation with trade unions in 1999-2002. The ITQ project is part of a network, UsersAward, which continues to work for the goal to develop and maintain a strategy for good software products on the work floor through strong user influence. A main result from ITQ is the first (2002) version of a user satisfaction based certification method, User Certified 2002, which is described in some detail. Other, parallel activities, large surveys of IT use in work places, user conferences, pilot projects, and a yearly IT Prize contest, are described more briefly. Finally implications and plans for the future, especially international spread of the activities, and further development of the certification process, are described and discussed.

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 2004
Accession Number
ADA438066

Entities

People

  • Ake Walldius
  • Bengt Sandblad
  • Lars Bengtsson
  • Torbjorn Lind
  • Yngve Sundblad

Organizations

  • Royal Institute of Technology

Tags

Communities of Interest

  • Biomedical
  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Abstracts
  • Agreements
  • Commerce
  • Computers
  • Cooperation
  • Deployment
  • Energy Conservation
  • Health Care
  • Labor Unions
  • Performance Tests
  • Personal Computers
  • Pilot Studies
  • Software Development
  • Standards
  • Test And Evaluation
  • Test Methods
  • Training

Fields of Study

  • Computer science

Readers

  • Database Systems and Applications
  • Defense Technology Research and Development.
  • Software Engineering