Naval Hospital Pensacola Nurse Call Center

Abstract

This study is a summative evaluation of the Nurse Call Center (NCC) at the Naval Hospital Pensacola (NHP), Florida. This management project discusses the current and historical aspects of telephone advice and triage call centers and provides a historical overview of the NCC at NHP. The study also identifies various strengths and weaknesses of the -NCC and makes recommendations for improvement.

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Document Details

Document Type
Technical Report
Publication Date
May 23, 2005
Accession Number
ADA443984

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People

  • Joseph A. Phillips

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  • Naval Hospital Pensacola

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