Work-Centered Support Systems: A Human-Centered Approach to Intelligent System Design

Abstract

The Work-Centered Support System (WCSS) approach to human-centered computing focuses on analyzing and supporting cognitive and collaborative work. The WCSS for Global Weather Management (GWM), developed to support weather forecasting and monitoring in an airlift service organization, exemplifies this approach. The WCSS-GWM uses software agents embedded in work domain visualizations to support cognitive and decision-making processes, work artifact production, collaboration, and management of the multiple interwoven tasks that characterize work. It demonstrates and extends cognitive-engineering principles for effecting human-software agent interaction and WCSS concepts.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Jan 01, 2003
Accession Number
ADA446490

Entities

People

  • Emille M. Roth
  • Erika Malchiodi
  • Randall D. Whitaker
  • Robert G. Eggleston
  • Ronald Scott
  • Smauel R. Kuper
  • Stephen E. Deutsch
  • Thomas E. Kazmlerczak

Organizations

  • BBN Technologies

Tags

Communities of Interest

  • Autonomy
  • Biomedical
  • C4I
  • Space

DTIC Thesaurus Topics

  • Air Force Research Laboratories
  • Cognitive Science
  • Cognitive Systems Engineering
  • Control Systems
  • Engineers
  • Geographic Regions
  • Government Procurement
  • Governments
  • Human Factors Engineering
  • Human Systems Integration
  • Industrial Engineering
  • Information Systems
  • Intelligent Systems
  • Logistics
  • Psychology
  • Systems Engineering
  • User Interface Engineering

Fields of Study

  • Computer science

Readers

  • Aerial Unmanned Vehicle Swarm Micro Periodontal Dentistry.
  • Agent-Based Social Robotics and Mobile-Assisted Learning in Virtual Environments.
  • Team-Based Human-Centered Cognitive Task Decision Making and Information Performance.