The National Shipbuilding Research Program. Proceedings of the REAPS Technical Symposium. Paper No. 14: Human Performance Engineering: On Reversing the Productivity Slowdown
Abstract
In this paper a human performance engineering approach to increased work productivity is outlined. Three applications are summarized by way of illustrating its major advantages and features, one in manufacturing, one in a service, and one in a sales setting. The ingredients of this approach start with a precise statement of desired company objectives in terms of behavior changes that may be required of individual workers. An accurate and reliable behavior counting system is needed next to learn exactly what workers are doing so that graduated steps toward the final behavioral adjustment can be planned. A feedback system in the form of individual, public charting is then to be introduced. Following a suitable period, a potent and relevant positive consequence consistently should be given for behavior increases or for maintenance of an acceptable performance. Various safeguards, tests for effectiveness, and implications are discussed.
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 1981
- Accession Number
- ADA450319
Entities
People
- D. C. Anderson
Organizations
- University of Notre Dame