Selecting Advanced Software Technology in Two Small Manufacturing Enterprises
Abstract
Small manufacturing enterprises (SMEs) face a number of challenges when selecting and implementing advanced software technologies. These challenges may include the lack of awareness of the specific technologies and commercial products available, the lack of ability to select the appropriate product, and the lack of skill sets needed to utilize the selection techniques. This paper documents two small manufacturing enterprises' (SMEs ) efforts to select advanced software technologies for their business operations. While the two companies' market spaces are completely different, each faced business and operational issues that are common to the broad SME community. Conducting both companies' technology selection efforts concurrently allowed the Technology Insertion, Demonstration, and Execution Program to address a wide range of issues and better leverage the selection expense. The generic selection methodology used was a downsizing of the PECA methodology augmented by Analytic Hierarchy Process (AHP) decision support. PECA was developed by the National Research Council of Canada and the Carnegie Mellon (trademark) Software Engineering Institute (SEI). The body of this report describes the companies, the process, the issues, and the lessons learned during the software selection. The lessons taught SEI how important it is for SMEs to understand their business and how the proposed software will support their firm's growth strategy; develop or use a process to assign tasks and involve stakeholders; if necessary, involve specialists in decision support and technology adoption to help clarify issues and identify potential pitfalls; and investigate vendors and their software offerings from a variety of perspectives.
Document Details
- Document Type
- Technical Report
- Publication Date
- May 01, 2004
- Accession Number
- ADA455617
Entities
People
- Bill Anderson
- Charles Buhman
- Len Estrin
Organizations
- Carnegie Mellon University