Data Collection and Analysis in the Air Travel Planning Domain

Abstract

We have collected, transcribed and analyzed over 8 hours of human-human interactive problem solving dialogue in the air travel planning domain, including traveler-agent dialogues and the more constrained agent-airline dialogues. We have used this data to define and test an initial vocabulary, and to design an appropriate interface for the air travel planning domain. The initial interface design was tested via simulation, using 44 subjects solving air travel problems. Our data analysis reveals great differences between the traveler-agent interactions and the agent-airline interactions, with the traveler-simulation interactions falling somewhat in between.

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Document Details

Document Type
Technical Report
Publication Date
Jan 01, 1989
Accession Number
ADA457573

Entities

People

  • Jacqueline C. Kowtko
  • Patti J. Price

Organizations

  • SRI International

Tags

DTIC Thesaurus Topics

  • Artificial Intelligence
  • Computers
  • Data Analysis
  • Databases
  • Efficiency
  • Errors
  • Expert Systems
  • Human-Machine Interaction
  • Information Systems
  • Language
  • Models
  • Natural Languages
  • Semantic Models
  • Simulations
  • Tape Recorders
  • Tape Recording
  • Vocabulary

Readers

  • Aerospace logistics and air mobility.
  • Artificial Intelligence
  • Computational Modeling and Simulation