The National Shipbuilding Research Program, 1990 Ship Production Symposium, Paper No. 2B-1: TQM for Survival

Abstract

Naval shipyards face a declining workload in the nineties and beyond. Survival is a key issue. Total quality management (TQM) is one of the keys to survival. Being the best performer by focusing on customers' ever-demanding needs is the bottom line. Portsmouth Naval Shipyard has developed a TQM effort that will allow us to improve performance, communicate more clearly, and focus on customer demands. Our TQM model requires committed leaders, involves training for everyone, and calls for the building of teams to break down the functional barriers. It includes teams making incremental improvements in all of their work processes and dramatic improvements in the vital few work processes. It also listens to the voice of the customer.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Aug 01, 1990
Accession Number
ADA457918

Entities

People

  • Gary Adams

Organizations

  • Portsmouth Naval Shipyard

Tags

Communities of Interest

  • Ground and Sea Platforms

DTIC Thesaurus Topics

  • Commerce
  • Contractors
  • Employment
  • Engineering
  • Engineers
  • Group Dynamics
  • Lessons Learned
  • Marine Systems (Military)
  • Naval Architecture
  • Navy
  • Personnel Management
  • Power Distribution
  • Production
  • Shipbuilding
  • Survival
  • Training
  • United States

Readers

  • Defense Acquisition Program Management
  • Marine Ecotoxicology
  • Naval Architecture and Marine Engineering.