Information Technology: DOD Needs to Ensure That Navy Marine Corps Intranet Program Is Meeting Goals and Satisfying Customers

Abstract

The Navy Marine Corps Intranet (NMCI) is a 10-year, $9.3 billion information technology services program. Through a performance-based contract, the Navy is buying network (intranet), application, and other hardware and software services at a fixed price per unit (or seat ) to support about 550 sites. GAO prepared this report under the Comptroller General s authority as part of a continued effort to assist Congress and reviewed (1) whether the program is meeting its strategic goals, (2) the extent to which the contractor is meeting service level agreements, (3) whether customers are satisfied with the program, and (4) what is being done to improve customer satisfaction. To accomplish this, GAO reviewed key program and contract performance management-related plans, measures, and data and interviewed NMCI program and contractor officials, as well as NMCI customers at shipyards and air depots.

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Document Details

Document Type
Technical Report
Publication Date
Dec 01, 2006
Accession Number
ADA458921

Entities

Organizations

  • United States Government Accountability Office

Tags

Communities of Interest

  • Biomedical
  • Cyber
  • Engineered Resilient Systems
  • Human Systems

DTIC Thesaurus Topics

  • Business Administration
  • Computer Networks
  • Congress
  • Department Of Defense
  • Electronic Mail
  • Governments
  • Information Systems
  • Intranet
  • Lessons Learned
  • Local Area Networks
  • Management Personnel
  • Marine Corps
  • Network Architecture
  • Network Protocols
  • Organizational Structure
  • United States
  • United States Government

Readers

  • Enterprise Information Systems Architecture and Joint Command Capability Interoperability Support.
  • Government Contracting/Procurement.
  • Naval Personnel Management