The Impact of Contextual Background Fusion on Perceived Value and Quality of Unclassified Terrorism Intelligence
Abstract
There are millions of police, fire, public health, emergency medical, emergency management, and public sector homeland security professionals ready and willing to assist in the global war on terror (GWOT) and current strategies to strengthen homeland security include the provision of unclassified intelligence products to these non- traditional recipients (NTR). Simply pushing intelligence products to NTR is not enough, NTR must possess adequate contextual background in order to effectively utilize intelligence provided by the Intelligence Community (IC) in implementing strategies in information driven and risk based prevention and response Given the diversity of NTR, distribution of "one size fits all" products ensures that the intelligence will fit no one's needs This thesis researches the impact of intelligence contextual background fusion (CBF) through the use of hyperlink technology and evaluates the likelihood of hyperlink acceptance by NTR. By utilizing DHS and FBI customer satisfaction survey questions in "quality" and "value" factors along with previously validated Technology Acceptance Model (TAM) questions in "ease of use" and "usefulness" factors, this research finds that CBF significantly improves both perceived value and quality, and finds that NTR overwhelmingly prefer a CBF product. NTR broadly accepted hyperlink technology in this application.
Document Details
- Document Type
- Technical Report
- Publication Date
- Mar 01, 2007
- Accession Number
- ADA467124
Entities
People
- Charles Eaneff
Organizations
- Naval Postgraduate School