Assessing Perceptions of Knowledge Management Maturity/Capabilities: A Case Study of SAF/FM

Abstract

Knowledge is an essential organizational resource that is required at all echelons to accomplish processes, to make decisions, and to improve efficiency and effectiveness. In order to take advantage of the benefits of knowledge, organizations must harvest and leverage the collective knowledge of the entire workforce through effective knowledge management (KM). The Air Force Center of Excellence for Knowledge Management recognized SAF/FM as having an exemplar KM program within the Air Force. This research used the Knowledge Management Capability Assessment (KMCA) framework to assess the overall KM maturity and capabilities of the seemingly mature SAF/FM KM program. The results indicate that the SAF/FM KM program is at an overall KM maturity of level 2; the organization recognizes the value of knowledge assets, its culture encourages activities associated with knowledge sharing, and the senior leadership communicates the value of and shows commitment to knowledge sharing. The organization?s KM maturity is inhibited by its lack of a KM strategy and lack of formal mechanisms and processes to acquire and store its knowledge assets.

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Document Details

Document Type
Technical Report
Publication Date
Mar 01, 2007
Accession Number
ADA468368

Entities

People

  • Aaron M. Blair

Organizations

  • Air Force Institute of Technology

Tags

Communities of Interest

  • Engineered Resilient Systems

DTIC Thesaurus Topics

  • Air Force
  • Best Practices
  • Business Administration
  • Case Studies
  • Community Of Practice
  • Data Analysis
  • Electronic Mail
  • Information Science
  • Information Systems
  • Knowledge Management
  • Lessons Learned
  • Management Personnel
  • Military Science
  • Organizational Structure
  • Software Development
  • United States
  • Warfare

Fields of Study

  • Business
  • Computer science

Readers

  • Organizational Process Management (OPM).