Effects of Using Licensed Practical Nurses to Assist with Telephone Consultation Management

Abstract

The purpose of this project was to examine the effects of using Licensed Practical Nurses to assist providers with telephone consults at one of Dwight David Eisenhower Army Medical Center's primary care clinics. The study compared means of pre- and post-implementation provider overall job satisfaction, provider satisfaction with the telephone consult process, average daily hours providers spent on telephone consults, and the length of time to complete patient generated telephone consults. Average completion time of consults was the only statistically significant dependent variable as shown by t(167.84) = 3.68,p <.01 (two-tailed), gammapb = .27. Overall, the study provides justification for cautiously pursuing nursing assistance with telephone consultation management despite this study's weakness with provider sample size.

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Document Details

Document Type
Technical Report
Publication Date
May 23, 2006
Accession Number
ADA473550

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