Post Implementation Analysis of San Antonio Multi-Service Market Consult and Appointment Management Office (CAMO)

Abstract

In the summer of 2003, Dr. Winkenwerder charged senior leaders to develop business plans to share medical capabilities between all branches of service. The San Antonio Multi-Service Market established the Consult and Appointment Management Office to consolidate resources and optimize healthcare delivery. The purpose of this analysis was to evaluate the impact of the Consult and Appointment Management Office (CAMO). Direct cost of the CAMO included set up costs of $1.8 million and annual operating costs of $1.9 million. Patients reported decreased satisfaction with the ease of making appointments by phone (F=6.881,p<.01) and the number of days between making an appointment and being seen by provider (F=8.852,p<.05).

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Document Details

Document Type
Technical Report
Publication Date
Dec 09, 2007
Accession Number
ADA477456

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  • James E. Craig

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