A Policy Analysis of the Coast Guard's Existing Patient Satisfaction System and Recommendations for Improvement

Abstract

Patient satisfaction evaluation has been an impetus for quality improvements throughout the U.S. health care system. The United States Coast Guard (CG), an armed military service, operates 42 ambulatory clinics throughout the nation and abroad. The CG patient satisfaction system consists of 42 unique assessment approaches. The diversity of evaluation processes makes measurement challenging and limits improvement efforts. This paper evaluates CG organizational demands, describes CG practice landscape, presents standards, reviews initial clinic process analysis, and evaluates the cost and criteria of proposed policy alternatives. The findings of this research, concludes that the CG should standardize the evaluation of patient satisfaction by implementing the American Medical Group Association's (AMGA) Survey program.

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Document Details

Document Type
Technical Report
Publication Date
Oct 03, 2007
Accession Number
ADA477521

Entities

People

  • Kelly A. Coughlin

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Coast Guard
  • Commerce
  • Cost Estimates
  • Delivery Of Health Care
  • Department Of Defense
  • Department Of Homeland Security
  • Department Of Veterans Affairs
  • Health Care
  • Health Services
  • Homeland Security
  • Medical Personnel
  • Military Medicine
  • Patient Care
  • Standards
  • Test And Evaluation
  • Therapy
  • United States

Fields of Study

  • Medicine

Readers

  • Maritime Security/Maritime Homeland Security
  • Naval Personnel Management
  • Software Engineering