Organizational Effectiveness in the Tanker Airlift Control Center
Abstract
The Tanker Airlift Control Center (TACC) controls more than 1200 aircraft and over 600 missions across 50 countries per day. This complex organization organically adapts to a constantly changing set of missions including wartime efforts, humanitarian relief, response to natural disasters, presidential movement, and many others. As such, the TACC represents a particularly fertile ground for studying organizational change. The research team drew from management and psychology literatures, and from operational experience to implement a range of strategies for facilitating change management and assessing the impact of organizational change. Methods included surveys, interviews, observations, focus groups, and facilitated workshops. The research team addressed a broad range of issues in the TACC and US Transportation Command (USTRANSCOM) over the course of this project. This project successfully demonstrated the benefits of a multidisciplinary team in furthering our understanding of how organizational change occurs in a complex socio-technical system such as the TACC.
Document Details
- Document Type
- Technical Report
- Publication Date
- May 01, 2008
- Accession Number
- ADA487490
Entities
People
- Anne K. Offner
- Greg Padula
- Joseph B Lyons
- Laura G. Militello
- Stephanie D. Swindler
Organizations
- University of Dayton