Quality and Cost - It's Not Either/Or: Making the Case With Cost of Quality

Abstract

Today's organizations must be committed to the continuous pursuit of quality improvement as a requirement for survival. Traditionally, quality and cost have been perceived as a trade-off decision. For this reason, the main purpose and benefit of measuring quality costs has been to demonstrate that improved quality and lower costs go hand-in-hand. Through collection and analysis of these quality costs, improvement is translated into a language management listens to and responds to: money. This article provides tools and techniques to help infuse cost of quality (COQ) concepts into the project team activities to promote quality improvement throughout the full project life cycle.

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Document Details

Document Type
Technical Report
Publication Date
Nov 01, 2008
Accession Number
ADA489880

Entities

People

  • George Webb
  • Nanette Patton

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Accounting
  • Acquisition
  • Assembly Lines
  • Beta Testing
  • Business Administration
  • Commerce
  • Contracts
  • Costs
  • Debugging
  • Engineering
  • International Organizations
  • Life Cycles
  • Project Management
  • Software Development
  • Software Testing
  • Standards
  • Test And Evaluation

Readers

  • Life Cycle Cost Analysis
  • Organizational Process Management (OPM).