Patient Satisfaction and Productivity
Abstract
Patient satisfaction and variables attributable to determining the best means to ensure patients experience high satisfaction are important to any medical organization. At Moncrief Army Community Hospital (MACH) at Fort Jackson, South Carolina, significant improvements in patient satisfaction were realized when as a matter of policy every patient was encouraged to complete a customer satisfaction card at each appointment. This was due to several factors, most significant among them is that patients tended to complete patient satisfaction surveys due to a less than positive experience. Regardless, once the policy of proactively requesting patient feedback was in place, average monthly patients satisfaction scores essentially remain unchanged. Though relatively positive averaging 4.48 on a 5-point Likert scale (see Appendix, Table #), an investigation into factors contributing to patient satisfaction is helpful to determine whether specific variables may correlate to patient satisfaction scores.
Document Details
- Document Type
- Technical Report
- Publication Date
- May 14, 2008
- Accession Number
- ADA493869
Entities
People
- Michael C. Sauer