U.S. Outpatient Beneficiary Satisfaction at Korean Hospitals

Abstract

Nearly 6,000 TRICARE beneficiaries per annum receive outpatient medical care in one of 24 Korean hospitals within the Republic of Korea (ROK). The objective of this project was to determine TRICARE U.S. outpatient beneficiary satisfaction at Memorandum of Understanding (MOU) Host Nation Hospitals in the ROK. The point of service survey used for this project was aligned with the Department of Defense's Army Provider Level Satisfaction Survey. The survey utilizes a Likert 5-point scale system. The setting included medical facilities within the ROK that participate under a MOU with the 18th Medical Command. The sample included TRICARE beneficiaries referred for outpatient care to Samsung, Dongsan, and Dankook hospitals, from September-November 2007. The analysis measured overall patient satisfaction as it relates to beneficiary category, gender and command sponsorship. The project data was utilized to verify and/or identify potential target areas of patient satisfaction.

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Document Details

Document Type
Technical Report
Publication Date
May 12, 2008
Accession Number
ADA494655

Entities

People

  • Alex L. Hayman

Tags

DTIC Thesaurus Topics

  • Business Administration
  • Delivery Of Health Care
  • Health Care
  • Health Services
  • Hospitals
  • Medical Personnel
  • Military Hospitals
  • Military Medicine
  • Patient Care Management
  • Statistical Analysis
  • Therapy

Fields of Study

  • Medicine
  • Political science

Readers

  • International Relations, focusing on Korea-Africa and North Korea-South Korea relations, and Nigeria-Latin American Relations.
  • Medical or Health Care Field.
  • Organizational Psychology.