A Focused Review of the Reengineering Literature: Expert Frequently Asked Questions (FAQs)

Abstract

Business Process Reengineering (BPR) is said to be entering its second phase. In its first phase, many disparate methodologies for process redesign were developed and employed, and BPR became a pervasive and important phenomenon in the fast-paced global economy. The second phase promises to be more challenging than the first, particularly as the reengineering phenomenon continues to have a negligible theoretical basis. As we progress to take on the challenges of reengineering's second phase, it is important for the academic and practitioner communities to learn from the lessons of phase one. Toward this end, this article includes a focused review of the reengineering literature, with the purpose of circumscribing the best practices and integrating the lessons learned. Drawing primarily from expert reengineering methodologies, the key lessons learned in phase one are presented in terms of Frequently Asked Questions (FAQs). These FAQs provide the basis of some integrating themes, from which an outline of a number of future research directions is drawn.

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Document Details

Document Type
Technical Report
Publication Date
Jan 01, 1996
Accession Number
ADA494953

Entities

People

  • Mark E. Nissen

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Energy and Power Technologies

DTIC Thesaurus Topics

  • Artificial Intelligence
  • Best Practices
  • Business Administration
  • Business Process Reengineering
  • Commerce
  • Computers
  • Digital Communications
  • Electronic Commerce
  • Industrial Engineering
  • Information Systems
  • Internet
  • Lessons Learned
  • Organizational Structure
  • Systems Engineering
  • Systems Management
  • Total Quality Management
  • Web Applications

Readers

  • Organizational Process Management (OPM).
  • Systems Analysis and Design