The Role of Etiquette in an Automated Medication Reminder
Abstract
This paper describes a model of politeness between intentional agents developed from sociolinguistic observations of human-human interactions "Brown and Levinson, 1987" and suggests a method for applying it to human-machine interactions. Applications in the context of a medication reminder system are presented including data which suggest that the Brown and Levinson model provides good predictions for how "polite" alternate reminding utterances will be perceived when delivered by a machine. Additional data from a field test of one such reminding system are presented which indicate that "politeness", and the etiquette behaviors which achieve various levels of politeness, are important to elders-though not that maximal politeness behaviors are either expected, desired or, perhaps, productive. Further, future applications of the Brown and Levinson model in military training are also discussed.
Document Details
- Document Type
- Technical Report
- Publication Date
- Jan 01, 2004
- Accession Number
- ADA495066
Entities
People
- Christopher A. Miller
- Marc Chapman
- Peggy Wu
Organizations
- Smart Information Flow Technologies