Responding to Counterterrorism Threats: Effects of Coalition Trust and Mistrust on Organizational Design

Abstract

Most research assumes organizational managers should establish high levels of trust. Other scholars suggest trust is declining and therefore raises an important managerial dilemma. We present a study of trust based on contingency theory and hypothesize that trust levels may vary depending on alternative organizational designs. Using ELICIT, a multiplayer intelligence game, we conduct laboratory experiments to examine the relationship between trust levels, organizational design, and performance measures. Results show that trust and organizational design have strong interactions, and that high levels of trust do not necessarily equate to high levels of performance.

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Document Details

Document Type
Technical Report
Publication Date
Feb 01, 2009
Accession Number
ADA498512

Entities

People

  • Edward H. Powley
  • Mark E. Nissen

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Biomedical
  • C4I
  • Engineered Resilient Systems

DTIC Thesaurus Topics

  • Behavioral Sciences
  • California
  • Command And Control
  • Information Exchange
  • Information Processing
  • Information Science
  • Knowledge Management
  • Mental Processes
  • New York
  • Organizational Structure
  • Psychology
  • Public Policy
  • Simulations
  • Social Psychology
  • United States

Readers

  • Political Violence and Terrorism Studies.
  • Team-Based Human-Centered Cognitive Task Decision Making and Information Performance.