CMMI (registered trademark) for Services, Version 1.2
Abstract
CMMI (Capability Maturity Model Integration (registered trademark)) for Services (CMMI-SVC) is a model that provides guidance to service provider organizations for establishing, managing, and delivering services. This document is organized into three main parts. Part One, About CMMI for Services, consists of five chapters. Chapter 1, Introduction, offers a broad view of CMMI and the Services constellation, concepts of process improvement, the history of models used for process improvement, and different process improvement approaches. Chapter 2, Process Area Components, describes all of the components of the CMMI-SVC process areas. Chapter 3, Tying It All Together, assembles the model components, explains the concepts of maturity levels and capability levels, and outlines important service concepts. Chapter 4, Relationships Among Process Areas, provides insight into the meaning and interactions of the CMMI-SVC process areas. Chapter 5, Using CMMI Models, describes paths to adoption and the use of CMMI-SVC for process improvement and benchmarking of practices in a service providing organization. Part Two, Generic Goals and Generic Practices, and the Process Areas, contains all of the CMMI model's required and expected components. It also contains related informative components, including subpractices, notes, examples, and typical work products. Part Two contains 25 sections. The first section contains the generic goals and practices. The remaining 24 sections each represent one of the CMMI-SVC process areas. Part Three, The Appendices and Glossary, consists of four sections: Appendix A -- References, Appendix B -- Acronyms, Appendix C -- CMMI for Services Project Participants, and Appendix D -- Glossary
Document Details
- Document Type
- Technical Report
- Publication Date
- Feb 01, 2009
- Accession Number
- ADA501802
Entities
Organizations
- Carnegie Mellon University