Factors Leading to Effectiveness and Satisfaction in Civil Engineer Information Systems
Abstract
The Air Force Civil Engineer Support Agency (AFCESA) has developed information systems in support of civil engineer operations. Over the last decade, the number of systems has grown to support the breadth of civil engineer functions. At this time, numerous (900+) decentralized systems support civil engineer functions around the world. Due to budget constraints, AFCESA is transforming civil engineer business processes to leverage the workforce in an optimized fashion. In support of this transition, AFCESA is posturing to acquire new information systems in support of civil engineer business processes. To help AFCESA improve upon its suite of information systems development efforts it is important to evaluate the effectiveness of its current systems. This thesis develops a model based on cumulative research to assess information system effectiveness. The thesis evaluates 10 systems developed for the civil engineer community. Predictors of information system effectiveness are System Quality, Information Quality, and Service Quality. The study indicates that one system, GeoBase, is significantly better in all areas of information system effectiveness. It is recommended that future system development be fashioned after GeoBase.
Document Details
- Document Type
- Technical Report
- Publication Date
- Mar 01, 2008
- Accession Number
- ADA502478
Entities
People
- Donald C. Crabtree
Organizations
- Air Force Institute of Technology