Are All Trust Violations the Same? A Dynamical Examination of Culture, Trust Dissolution, and Trust Recovery

Abstract

As our global interdependence grows, understanding how culture affects trust and how we can manage trust in intercultural relations is imperative. However, relatively few studies have focused on the relationship between trust and culture, and little of this work examined multiple trust phases sequentially to reveal the dynamics of trust over time. This research examined how the cultural differences of self-construal (individualistic vs. collectivistic) moderates the relationship between trust violation magnitude and trust change in two post-violation phases: trust dissolution and trust recovery. We adopted an economic game methodology, the Investment Game, which allows repeated measures to examine trust dynamics. The results revealed a joint effect of self-construal and trust violation magnitude on the dynamic of trust changes. Implications for intercultural negotiation will be discussed.

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Document Details

Document Type
Technical Report
Publication Date
Jan 01, 2009
Accession Number
ADA515407

Entities

People

  • C. Ashley Fulmer
  • Michele J. Gelfand

Organizations

  • University of Maryland

Tags

Communities of Interest

  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Abstracts
  • African Americans
  • Anthropology
  • Asian Americans
  • Contrast
  • Data Analysis
  • Dynamics
  • Information Operations
  • Literature
  • Military Research
  • Pilot Studies
  • Psychological Phenomena And Processes
  • Psychology
  • Recovery
  • Social Sciences
  • Universities

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  • Organizational Psychology.
  • Team-Based Human-Centered Cognitive Task Decision Making and Information Performance.