Culture, Politeness and Directive Compliance: Does Saying "Please" Make a Difference?

Abstract

We argue that traditional cultural factors (from Hofstede, Nisbett, etc.) are too abstract to provide good, predictive models of important human performance behaviours such as compliance with directives. Instead, we focus on culture-specific social interaction behaviours in language, gesture, etc. (i.e., "etiquette") as a more concrete and quantifiable bridge between abstract cultural factors and human performance. We describe a computational model of etiquette and face threat perception we have developed, called CECAEDA (Computational Effects of Cultural Attributes and Etiquette on Directive Adherence).

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Document Details

Document Type
Technical Report
Publication Date
Jan 01, 2008
Accession Number
ADA518846

Entities

People

  • Christopher A. Miller
  • Kip Smith

Organizations

  • Smart Information Flow Technologies

Tags

Communities of Interest

  • Autonomy
  • Energy and Power Technologies
  • Human Systems

DTIC Thesaurus Topics

  • Abstracts
  • Air Force
  • Air Force Research Laboratories
  • Algorithms
  • Cognition
  • Cognitive Workload
  • Contracts
  • Directives
  • Government Procurement
  • Governments
  • Information Science
  • Language
  • Military Research
  • Motor Skills
  • Perception
  • Predictive Modeling
  • Reaction Time

Readers

  • Agent-Based Social Robotics and Mobile-Assisted Learning in Virtual Environments.
  • Computational Linguistics
  • Organizational Psychology.