Intranet Model and Metrics

Abstract

Although many corporations store a great deal of information in their corporate intranets, few have a reliable means of measuring the effectiveness of their intranet portals to use this information to meet specific business needs. Turning information into knowledge capital that corporations can leverage quickly for competitive advantage requires a model and metrics that tractably support it. Most intranet portal measurements are based almost exclusively on usage statistics - with little or no thought given to design or user experience - and corporations apply them in a non-standardized manner, providing no meaningful insight into how well intranets help corporations achieve their strategic objectives.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Feb 01, 2007
Accession Number
ADA537443

Entities

People

  • Grant A. Jacoby
  • Lucia Luqi

Organizations

  • United States Military Academy

Tags

Communities of Interest

  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Best Practices
  • Commerce
  • Conversion Ratio
  • Corporations
  • Engineering
  • Information Systems
  • Infrastructure
  • Internet
  • Intranet
  • Life Cycles
  • Money
  • Navigation
  • Personality
  • Productivity
  • Software Development
  • Taxonomy
  • Websites

Readers

  • Enterprise Information Systems Architecture and Joint Command Capability Interoperability Support.
  • Organizational Process Management (OPM).
  • Systems Analysis and Design