Coast Guard: Continued Improvements Needed to Address Potential Barriers to Equal Employment Opportunity
Abstract
In the past, allegations of management weakness and inadequate provision of civil rights services were made against the U.S. Coast Guard's (USCG) Civil Rights Directorate (CRD). To address these allegations, in 2008, the Director of CRD commissioned an external review of CRD's operations. As a result of recommendations made in that review, CRD has developed steps, such as reorganizing its operations, with the intent of program improvement. As requested, GAO examined the following: (1) how the USCG's equal employment opportunity (EEO) program compares to the Equal Employment Opportunity Commission's (EEOC) Management Directive 715 (MD-715) reporting standards for a model program, and (2) the extent to which CRD has defined performance goals and measures that are useful in assessing program improvements. To conduct this work, GAO reviewed documentation from the USCG and EEOC, and literature on performance measurement. GAO also interviewed USCG, EEOC, and other relevant agency officials. GAO recommends that the USCG take a systematic approach in conducting barrier analyses and reporting its progress toward becoming a model EEO program, and refine its performance measurement plan to address gaps in key areas. DHS concurred with both GAO recommendations.
Document Details
- Document Type
- Technical Report
- Publication Date
- Dec 01, 2011
- Accession Number
- ADA554323
Entities
People
- Angela Leventis
- Cheri Y. Truett
- Irina Carnevale
- Lois Hanshaw
- Neil A. Pinney
- Robert Gebhart
- Terry Richardson
- Yvonne D. Jones
Organizations
- United States Government Accountability Office