Effects of a Network-Centric Multi-Modal Communication Tool on a Communication Monitoring Task

Abstract

Multi-Modal Communnications tool suite was developed to better equip C2 operators to manage the high workload and complex communication environments in which they work. This integrated system captures, diplays, records and archives radio and text-based chat communications. This study examined the performance associated with monitoring communication channels, with access to different tools. Operators monitored and responded to the occurrence of critical phrases presented during a 27-min communication monitoring task. Communication performance was analyzed in regard to message detection, response accuracy, and time. Data showed that MMC provides a balance between the speed of radio listening and the accuracy and data-capturing capabilities of chat displays. MMC can be a beneficial tool to operators in its ability to increase intelligibly, while providing a persistent, searchable display that reduces perceived mental workload.

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Document Details

Document Type
Technical Report
Publication Date
Mar 01, 2012
Accession Number
ADA562603

Entities

People

  • Courtney Castle
  • Dianne Popik
  • Ron Dallman
  • Victor Finomore

Organizations

  • Ball Aerospace & Technologies

Tags

Communities of Interest

  • C4I
  • Engineered Resilient Systems
  • Human Systems
  • Space

DTIC Thesaurus Topics

  • Accuracy
  • Acoustics
  • Air Force
  • Air Force Research Laboratories
  • Automated Speech Recognition
  • Cognitive Workload
  • Command And Control
  • Communication Channels
  • Communication Systems
  • Detection
  • Human-Machine Interaction
  • Monitoring
  • Radio Communications
  • Standards
  • Voice Communications
  • Warfare
  • Workload

Readers

  • Agent-Based Social Robotics and Mobile-Assisted Learning in Virtual Environments.
  • Database Systems and Applications
  • Radio communications and signal processing.