Defense Business Transformation: Improvements Made but Additional Steps Needed to Strengthen Strategic Planning and Assess Progress
Abstract
DOD spends billions of dollars each year to maintain key business operations intended to support the warfighter. In 2005, GAO identified DOD s approach to business transformation as high-risk because DOD had not established management responsibility, accountability, and control over business transformation-related activities and resources, and it lacked a plan with specific goals, measures, and mechanisms to monitor progress. GAO previously reported that DOD has taken steps to develop a management approach. This report addresses DOD s progress in (1) incorporating key strategic planning elements into its transformation plan; and (2) developing and implementing an approach for assessing DOD-wide progress toward business goals. GAO analyzed relevant DOD documents, reviewed prior and ongoing GAO work; and interviewed DOD officials. GAO recommends that DOD add information to its SMP, such as a description of key challenges and context for why goals were chosen. GAO also recommends that DOD further define its performance management approach. DOD partially concurred with our first recommendation and concurred with our second recommendation. DOD stated that it would add information to the SMP as appropriate, and continue to improve and institutionalize DBC operations. As part of these efforts, GAO believes that DOD needs to identify specific steps it will take to integrate and regularly review performance data from various sources to assess progress towards its business goals.
Document Details
- Document Type
- Technical Report
- Publication Date
- Feb 01, 2013
- Accession Number
- ADA573703
Entities
People
- Aimee Elivert
- Gabrielle A. Carrington
- Grace Coleman
- James A. Reynolds
- Laurie Choi
- Michael Silver
- Nicole Willems
- Sharon L. Pickup
Organizations
- United States Government Accountability Office