An Investigation into Specifying Service Level Agreements for Provisioning Cloud Computing Services

Abstract

Within the U.S. Department of Defense (DoD), service-level agreements are a widely used tool for acquiring enterprise-level information technology (IT) resources. In order to contain, if not reduce, the total cost of ownership of IT resources to the enterprise, the DoD has undertaken outsourcing its IT needs to Cloud service providers. In this thesis, we explore how service-level agreements are specified for non-Cloud-based services (client-server systems), followed by determining how to tailor those practices to fit service-level agreements for Cloud-based service provision, with a focus on end-to-end management of the service-provisioning.

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Document Details

Document Type
Technical Report
Publication Date
Dec 01, 2012
Accession Number
ADA573935

Entities

People

  • Nancy J. Kelley

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Cyber
  • Energy and Power Technologies
  • Human Systems

DTIC Thesaurus Topics

  • Authentication
  • Basic Programming Language
  • Client Server Systems
  • Cloud Computing
  • Computer Programming
  • Computer Science
  • Computers
  • Cryptography
  • Cybersecurity
  • Data Centers
  • Data Leakages
  • Electronic Mail
  • Information Systems
  • Internet
  • Local Area Networks
  • Reliability
  • Servers (Computer Hardware)

Readers

  • Computational Modeling and Simulation
  • Enterprise Information Systems Architecture and Joint Command Capability Interoperability Support.
  • Government Contracting/Procurement.