MTF Refill Mail Service Initiative Pilot: Fiscal Year 2003 Report
Abstract
The TRICARE Management Activity (TMA) requested that CNA evaluate an ongoing joint Department of Defense (DoD)/Department of Veterans Affairs (VA) pilot study for mailed refill services. The DoD/VA Consolidated Mail Outpatient Pharmacy (CMOP) pilot initiative addressed the ability of Military Treatment Facilities (MTFs) to interface with the VA s CMOP system to process refills, also known as the MTF Refill Mail Service (MRMS) initiative. DoD and VA have informally discussed jointly processing prescription refills for over ten years. In congressional testimony in May 2000 and in subsequent reports, the General Accounting Office (GAO) recommended that DoD and VA formally explore jointly processing prescription refills. In August 2000, a TriService working group recommended processing refills in a centralized refill center. The MRMS pilot is of interest for Congress, GAO, and the Presidential Task Force, and at high levels of both DoD and VA. The MTF Refill Mail Service initiative was designed to offer a cost-effective, valueadded service to DoD beneficiaries by providing the option of receiving refills through the mail as an extension of their MTF services at no copay. Beneficiaries could save time and avoid aggravation (e.g., traffic and parking problems). Additional benefits expected from implementing the MRMS include freeing up MTF staff to concentrate on clinical and cognitive duties, patient safety, and customer service for patients with new prescriptions and those requiring counseling and case management.
Document Details
- Document Type
- Technical Report
- Publication Date
- Dec 01, 2003
- Accession Number
- ADA574410
Entities
People
- Joyce S. Mcmahon
- Richard D. Miller
Organizations
- Center for Naval Analyses