AFLC Quality: Developing a Blueprint for Excellence
Abstract
The implementation of continuous process improvement is a journey made up of definable stages and events. AFLC began its initiative in 1987. At present, the building blocks are in place to move the Command into its next phase of quality improvement. The AFLC quality implementation initiative is designated QP4 which stands for Quality = People + Process + Performance + Product. Quality improvement begins with a shared dedication to quality and the understanding of the fundamentals elements of quality improvement. These elements are sometimes called Quality or Organization Values . We recognize five elements which consistently distinguish a successful quality organization from one that is less successful. They are: Customer Satisfaction. We constantly supply products and services that link us to both internal and external customers. To better meet the needs of these customers we must constantly work to meet their often changing requirements; Total Involvement. Everyone in the organization must accept and share the responsibility for quality. Measurement. Measurement is done for one reason -to improve. We measure quality by continuously monitoring our standards of achievement against a baseline. Systematic Support. All organizational systems and infrastructure must support and reinforce the principles of QP4. Continuous Process Improvement. Constantly working on ways to improve all processes is key to customer satisfaction. An organization must constantly challenge itself to improve products and services. By doing so we can correct and prevent problems and make improvements. This paper will focus on what AFLC is doing to support the successful implementation of QP4. In doing so it will describe the vision process, the AFLC vision, predictable stages of AFLC quality evolution and the strategies designed to successfully implement QP4 within AFLC .
Document Details
- Document Type
- Technical Report
- Publication Date
- May 01, 1990
- Accession Number
- ADA578191
Entities
People
- Steve D. Doherty