Understanding Alignment of Trust Behaviors and Their Effect on Organizational Trust at the Tank-Automotive and Armaments Command Life Cycle Management Command (TACOM LCMC)

Abstract

This study examines the presence and alignment of trust behaviors in civil service employees at the U.S. Army Tank-Automotive and Armaments Command (TACOM) located in Warren, Michigan. The purpose of this study is to determine if the presence and alignment of behaviors that build trust lead to higher levels of trust within and among organizations at the TACOM LCMC. This quantitative research study will determine if trust-building behaviors exist in TACOM organizations, and if a high degree of alignment of those behaviors correlates to higher trust within and among organizations. A combination of trust theory and congruence theory indicates that high alignment of trust behaviors between parties may lead to higher levels of actual trust between the parties. A conceptual model of alignment of behaviors and their effects on organizational trust was developed based on Covey's trust model. Research questions and hypotheses were developed to identify trust behaviors and determine if extent and alignment of trust behaviors were related to overall organizational trust. Significant findings from the study include the confirmation that trust behaviors do exist. Ranking of trust behaviors between personal and organizational preference is different. Differences in rank order of trust behaviors between generations also exist. The extent of trust behaviors is a predictor of trust in the responder's overall organization, and the alignment of trust behaviors in an organization is a weak predictor of trust in the responder's organization. Alignment of trust behaviors among organizations is not a statistical predictor of overall organizational trust among organizations.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Mar 20, 2013
Accession Number
ADA585080

Entities

People

  • Anthony Desmond

Organizations

  • Defense Acquisition University

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Data Analysis
  • Data Science
  • Demographic Cohorts
  • Education
  • Ground Control Stations
  • Information Science
  • Institutional Review Board
  • Life Cycle Management
  • Life Cycles
  • Personnel Management
  • Regression Analysis
  • Statistical Analysis
  • Statistical Samples
  • Surveys
  • Systems Engineering
  • Systems Management
  • Test And Evaluation

Readers

  • Organizational Process Management (OPM).
  • Organizational Psychology.
  • Team-Based Human-Centered Cognitive Task Decision Making and Information Performance.