How Does the Supply Requisitioning Process Affect Average Customer Wait Time Onboard U.S. Navy Destroyers?

Abstract

The Navy's current inventory and requisition management procedures for issuing repair parts onboard ships have remained relatively unchanged for decades. As a result of current practices, many ships are experiencing higher average customer wait times (ACWTs) for repair parts onboard ship. The U.S. Navy has identified the need to reduce this wait time to complete shipboard repairs faster and increase readiness levels across the fleet. Applying a Six Sigma define, measure, analyze, improve, and control (DMAIC) process approach, this report describes current procedures from initial demand to issue of repair parts, including collecting and analyzing quantitative and qualitative data. Recommendations and conclusions are offered to improve the overall process, identify bottlenecks, improve response time to demand, and reduce shipboard procedure inefficiencies.

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Document Details

Document Type
Technical Report
Publication Date
May 07, 2013
Accession Number
ADA586134

Entities

People

  • Andrew Phillips
  • Pamela R. Saucedo

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Biomedical
  • Ground and Sea Platforms
  • Human Systems
  • Space
  • Weapons Technologies

DTIC Thesaurus Topics

  • Business Administration
  • Commerce
  • Data Analysis
  • Information Systems
  • Inventory
  • Logistics
  • Maintenance
  • Maintenance Management
  • Management Personnel
  • Manufacturing
  • Naval Operations
  • Naval Warfare
  • Navy
  • Organizational Structure
  • Procurement
  • Ships
  • United States

Readers

  • Logistics and Supply Chain Management.
  • Maritime and Naval Warfare Studies