Identifying and Solving the Real Problems Facing the Integrated Disability Evaluation System (IDES)

Abstract

The Integrated Disability Evaluation System (IDES) represents a significant interagency collaboration between the Department of Veterans Affairs (VA) and the Department of Defense (DoD). Despite significant work on the part of both agencies, their efforts to get the system to meet its timeliness goals have met with limited success. This thesis seeks to identify and solve the real problems facing the IDES by studying three areas of concern: systems, problem formulation, and organizational culture. The thesis uses both qualitative and quantitative tools to analyze these problem areas. The results suggest that the IDES may have been developed without a full appreciation of the complexity of the disability evaluation problem, and with a process-driven focus that reflects organizational cultures that value stability and order. The thesis concludes with ideas for building adaptability into the IDES by clarifying ownership, adapting systems, and improving performance standards.

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Document Details

Document Type
Technical Report
Publication Date
Jun 14, 2013
Accession Number
ADA590856

Entities

People

  • Kenneth J. Mortimer

Organizations

  • United States Army Command and General Staff College

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Brain Injuries
  • Congress
  • Department Of Defense
  • Department Of Veterans Affairs
  • Employment
  • Governments
  • Health Services
  • Human Behavior
  • Interagency Coordination
  • Medical Personnel
  • Organizational Structure
  • Psychology
  • Public Administration
  • Students
  • Traumatic Stress Disorder
  • United States Government
  • War Colleges

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