Flight and Operational Medicine Clinic (FOMC) Workflow Analysis
Abstract
A front-end analysis was accomplished of the medical system comprised of the personnel, health information technology systems, and policies that are the functional instantiation of an Air Force Flight and Operational Medicine Clinic (FOMC). The purpose of the FEA was to understand the clinic staff (i.e., the users), their needs in accomplishing the clinic's mission, and the demands of the work situation. The primary methods of the FEA included workflow analysis, process mapping, and process redesign. Each FOMC-unique workflow was observed and analyzed to identify points of waste (i.e., inefficiency or decreased effectiveness). Types of waste were categorized based on lean production principles. Using the DoD Human Factors Analysis and Classification System (HFACS), observed waste in the workflows was considered an active failure and the related latent failures at the preconditions, supervisory, and organizational levels were subsequently identified. These latent failures were then addressed for remediation in terms of the DoD DOTMLPF-P framework. Accordingly, the overall workflow analysis flowed from observed waste to underlying latent system failures to DOTMLPF-P findings and recommendations.
Document Details
- Document Type
- Technical Report
- Publication Date
- Mar 14, 2014
- Accession Number
- ADA603779
Entities
People
- Andrea L. Cooks
- Anthony P. Tvaryanas
- D. L. Brown
- Jennifer L. Ward
- Shawna K. Graddy