Product Support Manager Guidebook

Abstract

Experienced leaders recognize that logistics is the key to success in any military strategy or campaign. Historically, logistics has focused on how to efficiently and effectively deliver our war fighting capability at acceptable readiness levels. Total life cycle weapon system product support became the focus of program managers and logisticians. Numerous initiatives were introduced in the late 1990s to streamline the way Department of Defense (DoD) acquires and supports weapon systems. One of these, Performance Based Logistics (PBL), fundamentally changed the way we structured logistics support. It directly tied the delivery and support of products and services to Warfighter product support outcomes to enable Warfighter effectiveness. Performance based strategies have continued to evolve since that time. In an era of shrinking budgets and increasing costs, support solutions must balance Warfighter outcomes with the cost of delivery. This guidebook will assist the Product Support Manager (PSM) in determining the mix of capabilities and providers that best fulfills the Warfighter s performance and cost requirements. This guide is a tool for Program Managers (PMs), Product Support Managers (PSMs), and their support staff as they develop and implement product support strategies for new programs, major modifications to legacy programs, or as they re-validate and re-engineer product support strategies for existing fielded systems. This guide is focused on identifying, developing, implementing, incentivizing, and measuring quantifiable best value outcome based product support strategies that optimize life cycle costs and readiness. It delineates processes for outcome goals of systems, ensures that responsibilities are assigned, provides incentives for attaining these goals, and facilitates the overall life cycle management of system reliability, availability, supportability, and life cycle costs.

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Document Details

Document Type
Technical Report
Publication Date
Apr 01, 2011
Accession Number
ADA606472

Entities

Organizations

  • United States Assistant Secretary of Defense

Tags

Communities of Interest

  • Cyber
  • Ground and Sea Platforms
  • Human Systems
  • Weapons Technologies

DTIC Thesaurus Topics

  • Business Administration
  • Computer Programs
  • Corrosion Inhibition
  • Defense Systems
  • Engineers
  • Failure Mode And Effect Analysis
  • Human Systems Integration
  • Information Systems
  • Logistics
  • Maintenance
  • Management Personnel
  • Organizational Structure
  • Supply Chain Management
  • Systems Engineering
  • Test And Evaluation
  • Training Devices
  • Warfare

Readers

  • Defense Acquisition Program Management
  • Life Cycle Cost Analysis