Elicitation of Unstated Needs

Abstract

Kawakita Jiro (KJ), a Japanese anthropologist, developed a systematic way to find messages in complex qualitative data. This method is presented in four sessions: Session 1 Introduce the KJ Method and describe the SEI s approach for adapting this method in a virtual (non face-to-face), distributed setting. Session 2 Explain and practice KJ interviewing techniques, emphasizing the critical importance of capturing context information regarding good and bad extremes of experience. Provide examples of KJ report statements. Session 3 Explain and practice KJ affinitization technique, emphasizing grouping by non-obvious themes of experience. Explain and provide examples of innovative solutions and unstated needs. Session 4 Explain and practice Kano analysis and continue the example from Session 3. Provide a course review.

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Document Details

Document Type
Technical Report
Publication Date
Sep 17, 2014
Accession Number
ADA611611

Entities

People

  • Claire Dixon
  • Mary B. Chrissis
  • Michael Konrad
  • Michele Falce
  • Nancy R. Mead
  • Robert W. Stoddard

Organizations

  • Carnegie Mellon University

Tags

Communities of Interest

  • Biomedical
  • Energy and Power Technologies

DTIC Thesaurus Topics

  • Abstracts
  • Acquisition
  • Air Conditioning
  • Commerce
  • Computers
  • Department Of Defense
  • Engineering
  • Gap Analysis
  • Governments
  • Language
  • Logistics
  • Materials
  • Mobile Phones
  • Pain
  • Software Development
  • Specifications
  • Training

Readers

  • Organizational Process Management (OPM).
  • Pulsed Power and Plasma Physics.
  • Systems Analysis and Design