Barriers to Robust and Effective Human-Agent Teamwork

Abstract

Building a robust and effective human-agent team is difficult as teams can fail for many reasons. In this study, we investigated the performance of human-agent teams with divisional and functional team structure under different level of task load uncertainty. Divisional teams show robustness against uncertainly but can lead to poorer performance. Three reasons related to team coordination were identified for the poor performance, namely duplicate work, underutilization of resources and infrequent communication. We proposed a conceptual model to explain the mechanism of team coordination. In future studies, we hope to quantify this team coordination model, connect it with team performance and test the effect of different solutions using the model.

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Document Details

Document Type
Technical Report
Publication Date
Jan 01, 2014
Accession Number
ADA619151

Entities

People

  • Fei Gao
  • M. L. Cummings

Organizations

  • Massachusetts Institute of Technology

Tags

Communities of Interest

  • Autonomy
  • Human Systems
  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Applied Psychology
  • Cognitive Systems Engineering
  • Command And Control
  • Data Analysis
  • Group Dynamics
  • Human Factors Engineering
  • Industrial Plants
  • Information Exchange
  • Information Processing
  • Multiagent Systems
  • Psychological Phenomena And Processes
  • Psychology
  • Teamwork
  • Uncertainty
  • Unmanned Vehicles
  • Vehicles
  • Workload

Fields of Study

  • Computer science

Readers

  • Team-Based Human-Centered Cognitive Task Decision Making and Information Performance.